The Taxi Driver of the Year Award is a platform for encouraging drivers to strive for the highest standards of customer service and is designed to help in promoting a positive relationship between the community and the taxi industry.
Adelaide Airport Limited has been a significant partner in this program over many years and shares a strong interface with the taxi industry through the airport rank, which is critical in providing first impressions for visitors and in ensuring the local community is serviced to a high standard.
Passengers are encouraged to nominate taxi drivers who provide customer service that stands out from the crowd, keeping in mind the following award criteria:
- Knowledge and skills
- Courtesy and helpfulness
- Driver and vehicle presentation
- Safety and comfort
- Service to passengers with special needs
Each year, nominations for Taxi Driver of the Year are assessed by a panel of community leaders, with the winner announced at the prestigious SA Tourism Awards held annually in November.